1) Business & Location
Choose your country to pre-fill currency & a suggested monthly salary for a Support Agent. You can edit the salary.
Displayed currency for results. Plan prices originate in GBP and will be converted using the FX rate below.
Editable. Use your actual finance rate for accuracy.
This is a placeholder estimate for your country — please confirm with your HR/market data.
Covers taxes, benefits, training, tooling. Example: 1.25 = +25% on top of salary.
Full‑time equivalent headcount you have or plan for customer support.
2) Coverage & Absences
24/7 typically requires ~5.0 FTE per continuously staffed seat.
Absence factor is applied on top of headcount: —
3) Channels & FuturAI Plan
Agents can run across multiple channels concurrently.
Use Auto (recommended) to map channels to a plan; or pick a plan manually.
4) Calculate
Monthly human team cost
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FuturAI monthly cost
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Monthly savings
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ROI
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ROI = Savings ÷ FuturAI Cost
24/7 Coverage equivalence
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We assume ~5.0 FTE required per 24/7 staffed seat including absences.
Assumptions
- Work year ≈ 260 workdays; absence factor = (PTO + Sick + Holidays)/260.
- Business hours ≈ 40h/week. 24/7 seat baseline: 168/40 = 4.2; with absences ≈ 5.0.
- Adjust salary, overhead, and FX to match your reality.
Notes: Plan features & prices are sourced from FuturAI’s public pricing page (prices in GBP). Results are directional and should be validated by Finance. This tool does not account for quality improvements, upsell impact, or revenue lift from faster response times.